FAQs

Frequently Asked Questions

General FAQs

1. Is this product safe for my child?

Yes! All our toys meet UK and EU safety standards, are made from child-friendly materials, and have smooth, rounded edges to prevent injuries.

2. How long does delivery take?

Standard UK delivery takes 3-7 working days. You’ll receive tracking information once your order has been dispatched.

3. Do you accept returns?

We accept returns for quality issues within 30 days of receiving the product. Please contact our customer service for assistance.

4. What age is this toy suitable for?

Each product is clearly labelled with a recommended age. This helps ensure your little one has a safe and enjoyable playtime.

5. Can this toy be used outdoors?

Most of our toys are designed for indoor use unless otherwise stated. Please check the product description for specific usage guidelines.

6. How do I clean and maintain the toy?

We recommend wiping the toy with a damp cloth and mild soap. Avoid using harsh chemicals to keep it safe for children.

7. Is adult supervision required?

Yes — we always advise adult supervision during playtime to ensure your child’s safety and help them get the most fun from their toy.

8. What should I do if a part is missing or damaged?

No problem — simply contact our customer care team and we’ll sort it out for you as quickly as possible.